Policies
Thank you for your interest in Calypso Cookies, please take a moment to read through the following carefully.
Calypso Cookies are sugar cookies decorated with royal icing. Each batch is baked fresh from scratch with quality ingredients. Our standard flavor is almond vanilla, although others are available at an additional cost. Every order is baked with eggs, butter, and flour and unfortunately I am unable to accommodate for dietary restrictions. Because every order is made fresh, custom orders require a minimum of a dozen cookies(per flavor if you want multiples).
**Your order is not considered booked until payment is recieved**
Any orders less than 4 dozen are required 100% payment at the time of the order. For orders 4 dozen and more, a non-refundable retainer of 50% is required*. I do not hold spots on my calendar without payment or this retainer. Unless I have told you otherwise, I try to get all invoices out by the following business day. If you have not heard from me by the following weekday please reach out. Once your invoice is sent your spot will be held for 48 hours, if payment is not received by then the date you are interested in will go to the next inquiry that I receive.
*For orders over 4 dozen, balances are due a week prior to pick up. If payment is not received by this time your order will be cancelled the following morning and you will be forfeiting your retainer.
*a 20% rush fee will be added to any order placed within 10 days of the pick up date
**Cancellations**
Cancellations must be made at least 2 weeks in advance for a partial refund. A 50% Retainer is non-refundable on all orders, but may be used at another time (does not apply if your order was cancelled for non-payment). Transferred retainers do not guarantee your date and must be used within the calendar year.
**Pick up**
Pick ups are Saturday and Sunday from 9:30-11. You must schedule your pick up a minimum of 24 hours in advance. This is your responsibility. Pick ups will be located in Prior Lake, MN. If you are not able to make your scheduled time, or are running late, please let me know.
After 48 hours you are willingly forfeiting your cookies and any refund.
Upon pick ups please look over your cookies, as once they leave my possession I am no longer responsible for any breakage, etc.
*Preorders*
All sales are final with preorders. There will be a specific pick up time annotated on the product page, if you do not show during the scheduled pick up time your cookies will be placed outside and Calypso Cookies will not be responsible for any damaged or stolen items.
Please note:
-I do not do Copyrighted images. That being said I will do my very best to create a set inspired by to capture your theme.
-Sugar Cookies are pretty resilient as far as a shelf life goes, that said, the longer they sit, they begin to dry out and become less tasty. I recommend eating your cookies within 2 weeks of receiving them. If you will not be consuming them within the first 2 weeks it is safe to freeze the cookies in an airtight container for up to three months.
-Calypso Cookies is a home based business and operates under the Minnesota Cottage Food laws. State Law requires me to let you know that I bake in a home kitchen, not subject to health inspection. These laws also prohibit me from shipping cookies
-My home is not peanut-free
-Allergens include: wheat, dairy, eggs, tree nut
-Once your cookies are made, all sales are final
Calypso Cookies are sugar cookies decorated with royal icing. Each batch is baked fresh from scratch with quality ingredients. Our standard flavor is almond vanilla, although others are available at an additional cost. Every order is baked with eggs, butter, and flour and unfortunately I am unable to accommodate for dietary restrictions. Because every order is made fresh, custom orders require a minimum of a dozen cookies(per flavor if you want multiples).
**Your order is not considered booked until payment is recieved**
Any orders less than 4 dozen are required 100% payment at the time of the order. For orders 4 dozen and more, a non-refundable retainer of 50% is required*. I do not hold spots on my calendar without payment or this retainer. Unless I have told you otherwise, I try to get all invoices out by the following business day. If you have not heard from me by the following weekday please reach out. Once your invoice is sent your spot will be held for 48 hours, if payment is not received by then the date you are interested in will go to the next inquiry that I receive.
*For orders over 4 dozen, balances are due a week prior to pick up. If payment is not received by this time your order will be cancelled the following morning and you will be forfeiting your retainer.
*a 20% rush fee will be added to any order placed within 10 days of the pick up date
**Cancellations**
Cancellations must be made at least 2 weeks in advance for a partial refund. A 50% Retainer is non-refundable on all orders, but may be used at another time (does not apply if your order was cancelled for non-payment). Transferred retainers do not guarantee your date and must be used within the calendar year.
**Pick up**
Pick ups are Saturday and Sunday from 9:30-11. You must schedule your pick up a minimum of 24 hours in advance. This is your responsibility. Pick ups will be located in Prior Lake, MN. If you are not able to make your scheduled time, or are running late, please let me know.
After 48 hours you are willingly forfeiting your cookies and any refund.
Upon pick ups please look over your cookies, as once they leave my possession I am no longer responsible for any breakage, etc.
*Preorders*
All sales are final with preorders. There will be a specific pick up time annotated on the product page, if you do not show during the scheduled pick up time your cookies will be placed outside and Calypso Cookies will not be responsible for any damaged or stolen items.
Please note:
-I do not do Copyrighted images. That being said I will do my very best to create a set inspired by to capture your theme.
-Sugar Cookies are pretty resilient as far as a shelf life goes, that said, the longer they sit, they begin to dry out and become less tasty. I recommend eating your cookies within 2 weeks of receiving them. If you will not be consuming them within the first 2 weeks it is safe to freeze the cookies in an airtight container for up to three months.
-Calypso Cookies is a home based business and operates under the Minnesota Cottage Food laws. State Law requires me to let you know that I bake in a home kitchen, not subject to health inspection. These laws also prohibit me from shipping cookies
-My home is not peanut-free
-Allergens include: wheat, dairy, eggs, tree nut
-Once your cookies are made, all sales are final